Shipping Policy
🇨🇦 🇺🇸 Canada & USA shipping
At Dotori, we're currently providing delivering our handcrafted luxury to nail lovers in Canada and USA. Complimentary shipping to Canada on all orders over CAD$80 and free shipping to USA over USD$79.
🌏 Global shipping is coming soon.
🚚 Shipping & Tracking
Your order will be shipped as soon as our nail artists finish handcrafting your nails. We work on business days only (weekends and public holidays excluded).
Once your package is on its way, you’ll get an email with a tracking number so you can follow its journey.
💡 Important Notice
Please double-check your shipping address before confirming your order. Once confirmed, your order may have already been processed or shipped and can no longer be canceled or intercepted. Thank you so much for your understanding and support! 💖
🌸 Estimated Delivery
Shipping fees and estimated delivery times will be shown at checkout. Please keep in mind that delivery times are average estimates, and tracking updates may sometimes take a little longer than expected — We understand that you are so excited for the cherished package. Just give it more time🌸
🩹 Shipping Damage or Faulty Items Notice
While it’s rare, sometimes items can get damaged during transit or your order arrives faulty. We understand how disappointing it can be to eagerly await a special package, only to find it damaged or faulty. Please don’t hesitate to reach out to us — we’re here to help.
If your order arrives with any damage, please contact us at hello@dotori_nail_van.com and include clear photos or a short video showing the issue.
Once we’ve reviewed your submission for a damaged or faulty item, we’ll guide you through the next steps. Usually, a replacement will be issued — either the same design as the damaged tips or the correct set from your original order, depending on what’s needed.
Please note: Shipping damage claims should be submitted within 7 days of receiving your order. Claims submitted after this period may not be accepted.
✉️ Need Help?
If your tracking hasn’t updated for more than a week, don’t hesitate to reach out to our customer service (just email us: hello@dotorinailvan.com). We’ll gladly coordinate with the shipping partner to make sure your order reaches you safely and smoothly.
Thank you so much for your understanding — we’re here to make sure your experience is as smooth and lovely as possible! 🤍